Review a local, transactional e-commerce site

About Flowers.com.my

Flowers.com.my is a specialized store because it is specialized in selling flowers and related gifts. It is a regional store because it serves only customers within Malaysia and the delivery service is restricted to the places within Malaysia. Flowers.com.my is a Pure-play e-tailer because their business model is only for online retailing.
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Flowers.com.my is a fully owned subsidy of CARI Internet Sdn Bhd and began active operations in the year 1999. The founder’s goal is “to provide the most convenient way for people to purchase flowers and gifts, especially the rapidly growing online community”. Flowers.com.my has been growing steadily and now they have successfully established a network of over 60 florists throughout Malaysia.

Electronic cart

They allows customers to accumulate items they wish to buy by adding the items into the online shopping cart
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Customer Service

They provide FAQ, Help, Contact Us, special guide, reminder service and buying tips to serve customers better.

Search engine

There is no search engine provided in Flowers.com.my.

Electronic catalog

Flowers.com.my uses static catalog display to list the flowers along with picture preview and prices.

Payment gateway

Customers can choose to pay for their orders using Credit Cards (VISA or Mastercard), deposit to bank accounts, Maybank2U, Paypal or Pospay. Besides that, customers can now pay through innovative mobile payment system - Mobile Money, as well.

Shipment charge

There is a flat rate of RM10

How to order?

1. Click “Order Online” and Create an Account for 1^st timer.
2. Click "Click on Picture or Description" to select item.
3. Click "Add to Cart" button.
4. Repeat Step 2 & 3 to continue shopping.
5. Amend your shopping cart with "Delete" button.
6. Click "Check Out" Button to proceed to order details.
7. Select payment mode and fill in your order details.
8. Furnish complete address, telephone contact and message.
9. They have 3 modes of payment Credit Card (Visa or Master), deposit to bank accounts (MBB,BCB,SBB,HLB) and Maybank2u.

Is the online payment system secure?
Flowers.com.my accepts Mastercard and Visa credit card payments through their partner payment gateway provider "Commerce Payment Sdn Bhd". Their site is supported by the Secure Socket Layer (SSL) technology. All customers’ information during the shopping process is encrypted to protect customers. Information provided is treated as confidential.

Reference(s)

Flowers.com.my. Retrieved Feb 20, 2011 from http://www.flowers.com.my/catalog/index.php